Helpful answers
Your IT questions,
answered.
Explore how our services work and what to discuss with our team. Start with the category that matters to you.
The first conversation
Getting started
Find the right starting point for your business.
What services does BreakAway IT provide?
We provide managed IT, technology licensing, consulting and professional services, and IT procurement. You can explore ongoing support or discuss a specific technology project.
How do I know which IT service I need?
Start with the problem you want to solve: everyday support, software licensing, a technology project or equipment needs. If you are unsure, bring your environment and priorities to a conversation with our team.
Can I bring you a single project?
Yes. Consulting and professional services can help with assessments, migrations, setup and training. Procurement can help with equipment needs. We can also discuss managed IT for ongoing care.
Where is BreakAway IT based?
BreakAway IT is based in Phoenix, Arizona, and serves businesses across the USA. Contact our team to discuss your location, environment and the support you need.
How do I get started?
Use the Contact page to call or email our team. Tell us about your business, your current technology and what you would like to improve.
Explore the details
Managed IT
Understand ongoing support, coverage and planning.
What is included in managed IT services?
BreakAway brings help desk support, proactive monitoring, software management, IT security management, backup support and quarterly technology reviews together. Discuss your environment with us to confirm the scope your business needs.
What technology can your team support?
Our managed IT offering covers networks and connectivity, voice and communications, cloud and productivity tools, devices and hardware, and cybersecurity. We start by understanding the systems your people rely on.
Is IT support available outside office hours?
IT monitoring and support are available 24/7/365. Office support hours are Monday through Friday, 7 AM to 5 PM MST. Contact our team to discuss how support would work for your environment.
How do you help us plan future IT improvements?
Quarterly technology reviews bring your IT environment and business priorities into the same conversation. They help identify practical improvements rather than leaving every decision until something breaks.
Can you help assess our cybersecurity?
Yes. Cybersecurity assessments help identify gaps in your environment, including areas relevant to cyber insurance requirements. We also offer managed detection and response across endpoint, network and cloud environments. An assessment is not a guarantee of insurance eligibility or security.
Explore the details
IT licensing
Choose tools that fit, with less administration.
Can you review the software licenses we already have?
Yes. Evaluation begins with your current licenses and business needs. We help identify practical licensing options and prepare a tailored proposal.
Which productivity tools can you help with?
Our licensing offering includes Microsoft 365, Teams, Outlook, OneDrive and SharePoint. The right selection depends on how your team works and manages information.
Do you provide cybersecurity and communication licenses?
We work with cybersecurity solutions including Datto, Microsoft Defender and Sophos, and communication platforms including Cisco and Vonage. Talk with us about suitability and current licensing options.
Can you help transition existing licenses?
Yes. We help transition existing licenses and source new ones as part of a coordinated procurement plan. We review the details of your current setup before recommending a path.
What happens after the licenses are purchased?
Our delivery process includes guided setup and adoption support. Managed IT is also available when you need ongoing care for the environment those tools support.
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Consulting & projects
Move from a technology question to a workable plan.
What kinds of IT consulting projects do you handle?
Our consulting work includes IT and cybersecurity audits and assessments, cloud and data migration planning, and strategic technology initiatives. Professional services carry recommendations through to implementation.
Can you help us migrate to Microsoft 365 or the cloud?
Yes. We provide Microsoft 365 migrations and cloud and data migration services. We begin with your current environment, priorities and the scope of the transition.
Can you configure Microsoft Defender?
Yes. Our professional services include Microsoft Defender setup, configuration and enablement. We discuss your environment and security needs before planning the work.
Who coordinates the project?
BreakAway brings project management, implementation and customer support together. Scope, resources and delivery responsibilities are discussed during planning so you have a clear point of contact.
Do you offer training after implementation?
Training and enablement are part of our professional services offering. We can discuss the help your people need to become comfortable with the tools they use.
Explore the details
IT procurement
Plan the equipment your people depend on.
What IT equipment can you help source?
We help with computers and IT equipment, phones and communications hardware, printers and media hardware, and equipment for conference and IT rooms.
Can you help choose equipment for our workspace?
Yes. Planning starts with your project, equipment needs and the environment it must work in. We help bring those requirements together before sourcing hardware.
Can you support a conference-room technology project?
Our procurement offering includes planning and equipment for connected meeting spaces and IT rooms. Bring us the room requirements and the tools your team uses.
Do you provide help after delivery?
We provide support before, during and after procurement. Managed IT is available for ongoing care; talk with us about the support scope your equipment needs.
How do we get an equipment proposal?
Contact our team with your project, current environment and equipment needs. We will discuss suitable options and next steps. Pricing and availability depend on the specific equipment and requirements.
Explore the details
Contact & next steps
A little context makes the first conversation easier.
Is managed IT right for my business?
It depends on your environment, resources and goals. Talk with our team about what ongoing support could take off your people’s plate and how it compares with your current approach.
Can you help us move to the cloud?
Yes. Our consulting and professional services include cloud and data migrations. We’ll start with your current environment and discuss a practical plan.
Do you only offer managed IT?
We also provide technology licensing, consulting and professional services, and IT procurement. You can bring us a single project or your wider IT needs.
Still have a question?
Your business has places to go. Let’s talk about the technology that will help you get there.
What’s getting in the way?
Bring us the everyday challenges—and the bigger plans. We’ll help you find a clearer path forward.
- Support for your team
- A more secure environment
- Your next technology project
